The Claims Process. What You Should Expect.

Once you’ve hired East Coast to handle your claim, you are able to go back to living your life.

Take care of your family, go back to work. We’ll handle all of the nitty gritty details with your insurance company so you won’t have to.

You’ve probably never read your policy… most people haven’t. What you will find if you really dig deep is that there are a series of deadlines that must be met by both sides.

For example, you have to file a Proof of Loss within X # of days. Once the insurance company receives that from you they have X # of days to reply. Then you have X # of days to take the next step.

This back and forth goes on from start to finish. We always try to submit things at the very beginning of our window. Generally speaking, the insurance companies will wait until the last possible day before responding. So, no matter how fast we do our job, we all still have to wait the allotted time for the insurance companies to make their move. In short, there’s only so much we can do to speed up the process. Good things come to those who wait…

After all the back and forth with the paperwork, at some point down the road a check comes in. That check is usually made out to you, the insured, to us, and to your mortgage company. Some public adjusting firms would ask you for payment at that point. Not us. At East Coast Public Adjusters we have a Loss Draft Department whose sole function is to get checks pushed through the system, i.e., from the insurance company, to you for endorsement, to us for endorsement, to your mortgage company for endorsement and finally back to you. We don’t rest until your money is in your pocket. Only at that point do we close your file and thank you for letting us help you with your claim. Moreover, you’ll be thanking us because you know that you should not ever, settle for less.